Darkvior is an independent multi-brand retailer based in Bangladesh, giving customers access to authentic fashion, footwear, accessories, beauty and fragrance sourced from trusted retailers in the United Kingdom. Many products are offered through our pre-order model.

No. Darkvior is an independent retailer and is not the manufacturer, official distributor, or an authorised partner of any brand listed on the site, unless explicitly stated. We source genuine products through trusted UK retail channels.

Yes. Darkvior does not knowingly sell counterfeit or replica merchandise. Every product is sourced through trusted UK retail channels. See our Authenticity Promise for full detail.

Products are sourced and purchased from trusted retailers in the United Kingdom, then transported to Bangladesh for delivery to you.

Where available and appropriate, customers may request a copy or suitable proof of the original UK purchase receipt associated with their product, as part of our authenticity process. Verification options can differ between brands — see our Authenticity Promise for how this works.

Because items are individually sourced from UK retailers specifically for your order rather than held in local stock. This is what allows Darkvior to offer genuine, accurately priced international product to customers in Bangladesh.

You select a product and place your order with a 50% advance payment. Darkvior manually verifies that payment and confirms the order, then sources the item from the UK retailer and arranges delivery to Bangladesh, where the remaining 50% becomes due. See our Pre-Order Policy for the full process.

A 50% advance payment of your order total is required to place a pre-order. The remaining 50% is due later, according to Darkvior's payment instructions.

The advance confirms your order and allows Darkvior to purchase the specific product on your behalf from the UK retailer — standard practice for an international pre-order model like ours.

Darkvior's launch payment methods are bKash and Nagad. Available options and account details are shown at checkout; a method is only shown as available once it has been configured by Darkvior.

Your Transaction ID is recorded against your order for manual review. Darkvior then verifies the payment directly with the relevant payment method before the order is confirmed — nothing is checked or approved automatically.

No. Submitting a Transaction ID does not automatically confirm payment or your order. Every payment is manually verified by Darkvior, and your order/payment status is updated once that review is complete.

The remaining 50% balance is due according to Darkvior's payment instructions at delivery / final fulfilment, which Client Care will confirm with you directly.

Yes. Free Delivery Across Bangladesh, nationwide.

Delivery is always ৳0 — free delivery across bangladesh, with no hidden shipping or handling fee, on every order.

Estimated delivery: 2–3 weeks after order confirmation.

This 2–3 weeks window is an estimated planning timeframe, not a guaranteed exact date. International sourcing, customs, or courier circumstances may occasionally cause a delay — we'll let you know if that happens. See our Shipping & Delivery Policy for full detail.

Each product page includes the relevant sizing information or size guide for that specific product and brand. Sizing varies between brands, so please check the guide on the product page rather than relying on your usual size elsewhere. See our Size Guide for more.

If a size or product becomes unavailable from the UK retailer before Darkvior purchases it, you'll be offered a full refund or an alternative product — see Stock Availability below.

Darkvior aims to present product information accurately, but colours and appearance may vary slightly depending on photography, lighting, device displays and information supplied by the original retailer or brand.

Full product details, sizing information and pricing are shown on each individual product page.

Cancellation with a full advance refund is available before Darkvior purchases the item from the UK retailer. Once the item has been purchased specifically for your pre-order, change-of-mind cancellation is normally no longer available.

You'll receive a full refund of your advance payment. Every cancellation request is reviewed and approved manually by Darkvior — nothing is refunded automatically.

Once Darkvior has purchased your item from the UK retailer specifically for your pre-order, normal change-of-mind cancellation is generally no longer available and the advance is not automatically refunded. See our Returns, Cancellation & Refunds Policy for full detail.

If Darkvior supplies the wrong product or size compared with your confirmed order, you're eligible for an appropriate replacement or refund. Contact Client Care with your order details so the owner can review your case.

Contact Darkvior Client Care promptly with your order details and photo or video evidence where relevant. We review every case individually and arrange a replacement, refund, or another fair resolution — not every complaint automatically results in a refund, but genuine issues are always taken seriously.

Submit an enquiry through our Contact page and our Client Care team will follow up as soon as possible.

Your name, contact details, Order ID (if you have one) and a clear description of your enquiry — this helps Client Care assist you as quickly as possible.

Your Order ID is shown on the confirmation screen after you submit your pre-order at checkout. Please save it for reference when contacting Client Care.