Privacy Policy

Depending on how a customer interacts with Darkvior, we may collect information including:

• Full name
• Email address
• Telephone number
• Billing and delivery information
• Order and pre-order information
• Product, size and purchase preferences
• Payment status and transaction references
• Communications with Darkvior Client Care
• Enquiries and customer service records
• Account information, where customer accounts are available
• Technical information reasonably generated through use of the website, such as browser, device and basic website usage information
• Marketing preferences, where applicable

Darkvior should only collect information reasonably required to provide, manage, improve and protect its services.

Darkvior may use personal information to:

• Process and manage orders and pre-orders
• Confirm payments and order status
• Arrange sourcing, shipping and delivery
• Communicate with customers regarding their orders
• Provide customer support
• Respond to enquiries
• Maintain appropriate transaction and customer service records
• Prevent misuse, fraud or suspicious activity
• Maintain website security
• Improve our website, products and customer experience
• Meet applicable legal, accounting or regulatory obligations
• Send marketing communications where appropriate and permitted

Darkvior may support payment methods including mobile financial services, bank transfer and other payment methods made available on the website.

Darkvior should not unnecessarily store full payment-card credentials.

Where a third-party bank, mobile financial service, card processor or payment gateway processes a transaction, that provider may process customer information according to its own terms and privacy practices.

Payment confirmation may initially require manual verification by Darkvior.

An order must not be treated as successfully paid or confirmed solely because a customer submits payment information or a payment reference. Darkvior retains the right to verify receipt of payment before confirming an order.

Darkvior does not sell customers' personal information as a business model.

However, information may be shared when reasonably necessary with service providers involved in operating the business, such as:

• Payment service providers
• Banks or financial institutions
• Delivery and logistics providers
• Technology and website service providers
• Email or communication providers
• Professional advisers
• Authorities where disclosure is legally required

Only information reasonably necessary for the relevant service should be shared.

Because Darkvior sources products from the United Kingdom while serving customers in Bangladesh, certain business operations may involve information being accessed or processed across different countries.

Where this occurs, Darkvior will seek to handle customer information responsibly and only for legitimate business purposes.

Darkvior takes reasonable organisational and technical measures to protect customer information against unauthorised access, misuse, alteration, loss or disclosure.

However, no internet-based system can be guaranteed to be completely secure. Customers should also protect their account credentials and contact Darkvior if they believe their information or account may have been compromised.

Darkvior may retain personal information for as long as reasonably necessary to:

• Complete transactions
• Maintain order records
• Resolve customer enquiries or disputes
• Prevent fraud or abuse
• Meet accounting, legal or regulatory requirements
• Protect legitimate business interests

Information that is no longer reasonably required should be deleted or appropriately anonymised where practical and legally appropriate.

Customers may receive Darkvior news, new-arrival information or promotional communications where they have subscribed or where such communication is otherwise permitted.

Customers should be able to unsubscribe from marketing communications.

Operational communications relating to an active order, payment, delivery, account or customer-service request are not marketing messages and may still be sent where necessary.

Darkvior may use cookies and similar technologies where required for website functionality, security, user preferences, analytics or improving the customer experience.

Customers may contact Darkvior regarding reasonable requests concerning personal information held about them, including correction of inaccurate information or other rights available under applicable law.

Requests may require identity verification before information is disclosed or changed.

The Darkvior website may contain references or links to third-party brands, retailers, payment providers, social platforms or other external services.

Darkvior does not control the privacy practices, security or content of independent third-party services.

Customers should review the relevant third party's privacy policy when using those services.

Darkvior may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or applicable requirements.

The latest published version on the Darkvior website will represent the current Privacy Policy.

Material changes should be communicated where reasonably appropriate.

For privacy-related questions or requests, customers may contact Darkvior through the official Contact page or published Client Care channels.