Cancellation with a full advance refund is available before Darkvior purchases the item from the UK retailer. Once the item has been purchased specifically for your pre-order, change-of-mind cancellation is normally no longer available.

Cancellation requests should be submitted to Darkvior Client Care as soon as possible. No cancellation or refund is ever marked as approved automatically — every request requires manual review and confirmation by Darkvior, and any eligible refund of the advance payment is processed by the owner once approved.

Once Darkvior has purchased your item from the UK retailer specifically for your pre-order, normal change-of-mind cancellation is no longer accepted and the advance payment is not automatically refunded. This is because the product has already been sourced on your behalf and cannot simply be returned to general stock.

If your item becomes unavailable from the UK retailer before we purchase it, you will be offered a full refund of your advance payment or an alternative available product — the choice is always yours. We never substitute a product or keep your advance without your agreement.

This only applies if the item becomes unavailable before Darkvior has purchased it on your behalf. We will contact you directly to confirm which option you'd prefer.

Once the product has been received by the customer, Darkvior does not normally accept returns or exchanges for change of mind.

Our products are individually sourced from the UK for customers in Bangladesh, and returning an item internationally to the UK within a brand or retailer's return deadline is generally impractical. For this reason, we ask customers to carefully check product information and sizing before confirming an order.

Product pages provide relevant sizing information and size charts where available. Sizing should be checked against the relevant brand's own guidance — a Nike product should follow Nike sizing, an Adidas product should follow Adidas sizing, a Zara product should follow Zara sizing, and so on. Please reconfirm your selected size before final order confirmation.

If Darkvior supplies the wrong product, the wrong size compared with your confirmed order, or another mistake attributable to Darkvior, you are eligible for an appropriate replacement or refund. Please contact Client Care with your order details and supporting photographs so the owner can review your case.

If your item arrives genuinely damaged or defective, please contact Darkvior Client Care promptly after receiving your order, with photo or video evidence where reasonably necessary. Darkvior reviews the evidence and decides the appropriate resolution — such as a replacement where possible, a refund where appropriate, or another mutually agreed outcome. Not every complaint automatically results in a refund; each case is reviewed individually and fairly.